Huh?

One of my coworkers sent a note to a local ISP inquiring about T1 availability. The response came from the "DSL Manager" and is as follows:

Hello,

I'm just repling to the email I received about the DSL request/check and that we don't offer T-1 at this time and not sure when we would but we can do the /30 just not the t-1 we do have DSL speeds though if you wanted to use one of our DSL speeds we can go up to 7.1M/768k.

Clippy would have had a stroke.